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E-Commerce Frequently Asked Questions
General Questions
Ecommerce Questions
Does your ecommerce site include a shopping cart?
Yes, each TechTool Site store includes everything you need to setup an online store. Each store includes a product catalog, integrated shopping cart, secure checkout and online order management.
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Does your shopping cart include a merchant account?
We do not provide a merchant account with your store. If you already have a merchant account, contact your merchant account provider to find out if it will integrate with your store.
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What else is included in each ecommerce site?
In addition to the shopping cart we provide you with a complete ecommerce admin environment. This includes a customer database, order history, order reports, product import, and full export capabilities.
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What is a merchant account?
A merchant account is a special bank account that enables you to accept credit cards.
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How do I setup my site to accept credit cards?
A merchant account is a required to accept credit cards. The first step is to obtain a merchant account. If you choose, you can signup for a merchant account or if you have an existing account you can have that one setup for your store as well. To process transactions online you must have an account with an internet credit card processing gateway. We support all the main processing gateways (, Link Point and Verisign) and many others are also available. Check with your merchant account provider to see which gateways they can support.
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Do I have to have a merchant account and gateway to setup my store?
No, our stores can be used with a wide variety of payment methods such as PayPal. You can also setup a store to take orders and then bill your customers with a printed invoice from our system. Either way each store is fully equipped to process and collect orders for your products.
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Is your shopping cart secure?
Yes. We utilize SSL throughout the checkout process to ensure that a customers personal information is always encrypted. Viewing order details from within your store is also done through an encrypted SSL link. Also, all credit card information is kept encrypted on the server.
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If I already have a website can I just use your shopping cart?
Yes, you can link from your website to a store hosted on our systems.
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What processing gateways do you support?
We support all of the major gateways. This includes, Verisign PayFlow Pro, Linkpoint API. The complete list is available within the Store tab, Payment Methods screen of the site manager.
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Does your shopping cart work with PayPal?
Yes. You can use PayPal to process orders if you have a PayPal account.
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How do I setup a product search box?
If the product search box is available in your plan, go to the page you want to add search to and select the Add, Store, Product Search Box. If it is not available in your plan, contact support for information on how to have it added to your site.
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